Our Privacy Policy

At Haywood Products we are dedicated to safeguarding and preserving your privacy when visiting our site or communicating electronically with us. This Privacy Policy should be read together with our terms of use (available upon request). This policy explains what happens to any personal data that you provide to us, or that we collect from you when you are on this site.

We do update this Policy from time to time so please do return and review this Policy regularly.

For the purpose of the Data Protection Act 1998, details of our data controller are available upon request.

Information We Collect
In operating our website, we may collect and process the following data about you:

i) Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data.

ii) Information that you provide by filling in forms on our website, such as when you requested information or created an account.

iii) Information provided to us when you communicate with us for any reason.

Use of Cookies
We may, on occasion, gather information regarding your computer whilst you are on our website. This enables us to improve our services and to provide statistical information regarding the use of our website, where appropriate. Such information will not identify you personally, it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever.

Similarly to the above, we may gather information about your general internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our website and the service that we provide to you. All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.

Use of Your Information
The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:

i) To provide you with information requested from us, relating to our products or services. To provide information on other products which we feel may be of interest to you, where you have consented to receive such information.

ii) To meet our contractual commitments to you.

iii) To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service.

If you are an existing customer, we may contact you with information about products similar to those which were the subject of previous interest shown by you. We may use your data to provide you with information about our products which we consider may be of interest to you. We may contact you about these products by any of the methods that you consented at the time your information was collected.

If you are a new customer, we will only contact you when you have provided consent and only by those means you provided consent for. If you do not want us to use your data, you will have the opportunity to withhold your consent to this when you provide your details to us on the form on which we collect your data.

Storing Your Personal Data
We may transfer data that we collect from you to our locations within the UK for processing and storing. By submitting your personal data, you agree to this transfer, storing or processing. We will take all reasonable steps to make sure that your data is treated securely and in agreement with this Privacy Policy. Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety. The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.

Disclosing Your Information
Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and it’s other subsidiaries. We may also disclose your personal information to third parties:

i) Where we sell any or all of our business and/or our assets to a third party.

ii) Where we are legally required to disclose your information.

iii) To assist fraud protection and minimise credit risk.

Third Party Links
You might find links to third party websites on our site. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Access to Information
The Data Protection Act 1998 gives you the right to access the information that we hold about you. Please note that any demand for access may be subject to payment of a fee of £10 which covers our costs in providing you with the information requested. Should you wish to receive details that we hold about you please contact us using the contact details below.

Contacting Us
We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us.

Terms and Conditions

1. Sale Contract
Any orders placed on this website constitute a contract between you, the buyer, and Haywood Products Ltd (HPL). HPL has its registered office at 33 Bridge St, Hereford HR4 9DQ and is registered in England & Wales – Number 4992429. Haywood Products Ltd VAT number is GB837023736

2. Placing Orders
Selecting items from the On Line Shop section and clicking “add to basket” does not constitute placing an order. An order is placed by proceeding to checkout and making payment. A contract only exists at the time full payment is received by us. All prices shown include V.A.T. where appropriate.

3. Delivery & Delivery Charges
All items are normally held in stock and despatched within 1 business day. However, if exceptional demand for an item results in stock shortages, we reserve the right to fulfill the order within 21 days. Delivery is carried out by post or carrier – post and packing charges are identified clearly on each product page and displayed as a seperate item in your shopping cart.

4. Payment
We accept payment by most major credit or debit cards via Paypal only online. We are able to accept credit card payment by telephone by calling us Mon-Fri 81m-5pm on 01889 270663. Cheque/PO payments are accepted if sent by post with a printed copy of the web order to: Haywood Products Ltd, Unit 4 New Rd Ind Estate, New Road, Hixon, Staffs. ST18 0PJ

5. Acceptance of Goods
All items are shipped by post or by a national carrier company. We will advise you when goods have been shipped, together with an expected date for you to receive the goods. If the goods are not received timely or damaged in transit, please let us know as soon as possible so we can help to resolve the situation promptly – we are here to help in any way possible.

6. Faulty Goods
If there is a problem with the goods, please contact us as soon as possible after you become aware of the problem, providing us with as much information about the problem as possible.

We will ALWAYS deal with the matter in accordance with your legal rights as an absolute minimum standard. However, we are consumers too – and so we understand that sometimes this isn’t good enough – we are fair and reasonable people who absolutely guarantee to deal with any problems in a friendly and co-operative manner, with our prime objective being to ensure you are fully satisfied with our products, our service, our people and the way we handle any issue you bring to our attention.

7. Intellectual Property
The content of this website is owned by Haywood Products Ltd and reproduction in whole or part is strictly prohibited. All dimensions, illustrations and drawings give approximate sizes only and are only to be considered indicative only and actual styles/colour may vary from those shown on the website.

8. Jurisdiction
These Terms and Conditions and any contract shall be in accordance with the laws of England

9. Guarantee
All goods are sold with a One year guarantee against defective materials or workmanship. Any items returned to us under this guarantee must be sent carriage paid and may be repaired or replaced at our absolute discretion – this Guarantee does not in any way affect your legal rights.

10. Refunds
Any item may returned to us for a refund if you are in anyway dissatisfied with the product. To claim a refund simply return the goods within 14 days to Haywood Products Ltd, Unit 4 New Road Ind Est, New Rd, Hixon, Staffs. ST18 0PJ and the value of the goods will be refunded using the same method of payment in which you paid us.

Shelf life
All items are produced with a limited shelf life, and while we endeavour to minimise shipping/transport/delivery delays, inevitably the product you receive will have a reduced shelf life period.

If you have an absolute demand for a specific shelf life, do not order on line but contact us to discuss your requirements.